FAQ

Refund Policy
Items can only be returned in the unlikely event of being found faulty and that fault being confirmed by the manufacturer. Items must be returned at your own cost and risk and we will be happy to refund the original purchase. Please note that delivery charges for the original order are also non refundable.

Delivery
Ordinarily orders received before 12pm will be dispatched the next day so should arrive within 2 working days within the U.K. All items are sent Royal Mail First Class. Rewind-Forward can not accept liability for items lost or damaged in transit. Orders to Europe should take 3 – 5 working days to arrive. Outside of Europe, delivery is estimated at 7 – 10 days.

Shipping
All orders are sent via First class mail or Airmail and are well packaged with stiff card. We endeavour to use the cheapest postal services available. check each item for shipping costs and as stated in bundle rates… But we do our very best to only cover the average cost of each postage and supply a fair price for the total order.

Reserving Items
We are able to reserve items that you can later add to a future order to send altogether which will save on shipping costs. You can pay for the item and it will be set aside for you, then when you add the item to a future order you will only have to pay for the bundle shipping price of item. To do so, create an account here and when logged in, select ‘Reserve’ from the shipping options.

Contact
If you have any questions, or queries regarding releases, or just general enquires please contact us at info@rwdfwd.com